Flexibility: How does technology and service adapt to your organization?

Posted by Sean Lynch |2 minute read

Jun 11, 2020 3:35:49 PM

BLOG FEATURE IMAGE_ Flexible Technology

As a vendor in the eDiscovery and Data Management space, we are always conscious of the need to be “flexible”. Often times we hear our clients say, “yes, we want to try new technologies, but the new technologies have to serve multiple needs.”

This isn’t merely just pricing flexibility but service and technology flexibility. We want to meet our clients where they are and take them to where they want to go ⁠— especially if that means finding new ways to use a technology they’re already familiar with. Here's how we make it happen:

Moving away from the “one-time fix” solution

When legal tech took off, generally each solution was dedicated to solving one problem. That’s no longer the case. As data governs and informs much of what corporations and people do, having tools to assess, sort, analyse, and utilize data is of paramount importance. 

We are always finding new ways to use technology, including methods to utilize existing software. For instance, maybe that contract analysis AI can also be used to identify privacy information, or perhaps the tool designed to identify relevant information in a review can also be used to assess gaps in opposing counsel’s production. A solution you may think will help one department often times can help another, creating a cross-functional effort to support other stakeholders and the greater business.

Looking to current tools, there is not only an emphasis on multi-purpose use, but also on solutions that can easily interact with other technologies. For example, The RelativityOne platform easily talks to Office 365 and, through Relativity Trace, it can interface with many other communication platforms for the purpose of compliance monitoring ⁠— all with a high-powered analytics and AI-based review tool.

Thinking about the future

When investing in a new service or technology, you want to be sure it can meet future requirements and changes that will inevitably occur. That’s why we support solutions that are update-able ⁠and designed to be adaptive.

We have also seen how flexibility is being adapted into software security. It’s not just about functional updates anymore, but constant security work, development and anticipating threats in order to mitigate future risks. A great example of this is Relativity’s Calder 7 Security or the Microsoft’s Azure platform; both dynamic systems that require constant monitoring. 

Enabling easy implementation

Point. Click. Work.

In an ideal world, every solution should be that simple to implement. After all, the simpler they are, the easier it is to manage change. We know implementing a new technology in your workplace can be challenging which is why our out-of-the-box solutions pair easily with bespoke requirements.

Most importantly, we have industry-leading expertise to help you benchmark your existing capabilities and skills, assess the effectiveness of your in-house resources and choose the technology that is appropriate for your needs. Our team can also operate as an on-demand extension of your team, or can be assigned to you as a dedicated resource to help you with the success of your case from beginning to end.

Promoting control and cost savings

We embrace the chance to put control in the hands of users. An expectation in the industry is that while modern systems are highly-configurable and cost effective, they should also provide out-of-the-box options. If you don’t need something incredibly powerful and dynamic, there are multiple tools suited to your needs. VenioOne, for example, is a powerful on-demand tool that is often better suited for clients that may not require enterprise level software and support. We work with you to determine the solution that's right for your specific needs, not the other way around.


At Ricoh, our solutions are dynamic and adaptable — just like your business. If you'd like to learn more about which solutions can adapt to your organization, get in touch with us today

Topics: Technology & Managed Services

   

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