In August 2008, Ricoh eDiscovery joined an elite group of companies worldwide who have achieved the ISO 9001:2008 Certification. Ricoh eDiscovery is the only Canadian electronic discovery company that processes and hosts evidence in Canada to achieve this designation.
ISO 9001:2008 is a series of voluntary international standards set out by the International Organization for Standardization (ISO), a Geneva-based, worldwide federation of national standards bodies. By achieving this certification, Ricoh eDiscovery shows dedication to meeting set international standards of quality service, and to delivering reliable and defensible evidence management solutions.
With the accomplishment of the ISO 9001:2008 Certification, Ricoh eDiscovery continues our practice of placing high emphasis on client satisfaction. The ISO quality framework assures our Canadian and international clients that repeatable, defensible electronic discovery standards are in place at Ricoh eDiscovery and are adhered to on all projects.
As experts in evidence management, we have an in-depth understanding of the nuances of technology and the effect of various decisions on the end deliverable. We invest significantly in the documentation and refinement of these processes, and are committed to capturing lessons learned in real-time, while improving processes on an ongoing basis.
Quality is of paramount importance to our business. Defensible products and services are critical to our clients, and only their total satisfaction will guarantee the continuing success of our company.
Quality is defined by our clients. We must accurately understand our customers’ requirements and expectations, and be fully responsive in meeting their needs on both a project and ongoing basis.
Adhere to consistent processes and procedures of the highest standard.
Deliver service/product “On-Time” to our customers.
Provide quality deliverables that meet client expectations.
Provide an exceptional service experience that meets client expectations.
Ensure that employees receive high quality support and training.
Ensure that employees have a clear understanding of job expectations and accountability.
Help employees achieve performance excellence.
Ricoh eDiscovery has considered both customer and business requirements in defining our quality objectives. We consistently monitor that these objectives are fulfilled through project audits, client surveys and feedback, and employee training and reviews.