Five great industry news stories from this week you may have missed.

Mall real estate company collected 5 million images of shoppers, say privacy watchdogs

Via CBC

Last night, CBC reported the real estate company behind some of Canada's most popular shopping centres embedded cameras in 12 of its malls in major Canadian cities to collect millions of images. A new investigation by the federal, Alberta and B.C. privacy commissioners has reported Cadillac Fairview had been using a technology which took temporary digital images of the faces of individuals then used facial recognition software to convert those images into biometric numerical representations of individual faces, totaling about five million images.

Litigation Readiness: How to Be Prepared in Unprecedented Times

Via Relativity

Litigation readiness is the state of being fully prepared with a repeatable, defensible plan for how to respond to the initiation of a lawsuit or investigation. A new blog by Relativity examines three ways the current crisis is changing the way eDiscovery users operate. Find out how cloud data governance, corporate flexibility, and identifying the right technology and vendor can help you prepare for the unknown, here. 

Your Clients Now Want To Chat On Slack

Via Above the Law

The prospect of advances like AI-powered robot lawyers may grab the headlines, but today’s legal pros would also be well-served by refining their use of the tech of the early 2010s. According to Above the Law, a key takeaway from the recent Legal Geek technology conference was the fact that legal teams are looking for new ways to expand communications with their clients during the COVID-19 era. Speakers at the conference described a variety of approaches to managing a remote workforce — a task that often dovetails with technology needs. Read all the details here.

Alberta Opens Immigration Stream to Promote Tech Startup Creation

Via BetaKit

Alberta’s government has launched one of its previously-announced immigration streams aimed at promoting entrepreneurship and tech startup ventures in the province. Starting on Monday, recent international graduates from Alberta’s universities and colleges can apply for the International Graduate Entrepreneur Immigration Stream (IGEIS) to launch a business venture or startups in Alberta. Visit BetaKit's website to read all the details of this new development. 

When Will The Legal Industry Become Customer-Centric?

Via Forbes

This is the age of the customer and, as Forbes reports, many companies are increasing their efforts in delivering a more user-friendly experience. Why then is the business of law lagging business in customer-centricity? Mark A. Cohen explains, "Law retains the culture and vestiges of when it was exclusively about lawyers; legal expertise was its sole ingredient; the profession was the industry; the practice of law was synonymous with the delivery of legal services; and the traditional law firm partnership model was the sun in the legal universe." Find out what he believes customer-centric legal services should look like in his recent article.