Nine great industry news stories from this week you may have missed.
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Double-double tracking: How Tim Hortons knows where you sleep, work and vacation
For more than a year, Tim Hortons has been tracking the movements of customers in exacting detail through its mobile ordering app. James McLeod, reporter for the Financial Post, published his findings on the app's collection of personal his information. According to the data, Tim Hortons had recorded his longitude and latitude coordinates more than 2,700 times in less than five months, and not just when he was using the app.
"From my home to my office to a Blue Jays game at Rogers Centre, even all the way to Morocco, where I travelled on vacation last June, the company’s app silently logged my coordinates and relayed them back to its corporate servers."
Twitter apologises for business data breach
Twitter has emailed its business clients to tell them that their personal information may have been compromised. According to BBC, billing information of some clients was stored in the browser's cache which Twitter said made it "possible" that others could have accessed the information. The personal data included email addresses, phone numbers and the last four digits of clients' credit card numbers.
Driving Efficiency and Expanding Markets with Technology-Assisted Review
Five years ago, if you had a discussion on using analytics, people would say, "That’s nice, but we don’t need it." With millions of documents on the table, they now need technology to help handle the review. In a recent blog by Relativity, they explain how technology-assisted review is enabling corporations to identify key and privileged documents quickly and accurately in large-scale cases.
Remote eDiscovery Was In Vogue Long Before the Pandemic Began: eDiscovery Trends
Since COVID-19 began, a lot of people have had to embrace remote eDiscovery as fast as they could. For Ricoh eDiscovery, the transition to remote work began some time ago. To give some context, in 2007 more than 98 per cent of data collections performed by us were done onsite. Today it is less than 5 per cent. Read Doug Austin's commentary on how we've been able to stay ahead of the curve over the past decade on eDiscovery Today.
Machine Learning Has a Huge Flaw: It’s Gullible
Artificial intelligence and machine learning technologies are poised to supercharge productivity in the knowledge economy, transforming the future of work. But, the systems' capabilities are only as good as their human training. A new study is exploring the potential biases that limit the effectiveness of ML process technologies and the scope for human capital to be complementary in reducing such biases. Learn all the details on Sci Tech Daily.
Have Your Privacy Policies Kept Up with Your Digital Transformation?
For companies everywhere, COVID-19 has expedited digital transformation at almost unimaginable speed, putting teams in the position to make quick decisions on technology systems they likely don't know much about. For every business that shifts operations online, there are potential privacy pitfalls that will prove very damaging if mismanaged. This includes monetary fines, class-action lawsuits and PR headaches. An article published by Harvard Business Review encourages companies to follow these four steps to keep their privacy policies top of mind:
- Be Mindful of How Your Vendors and Partners Use Customer Data
- When Processing Data, Perform Impact Assessments To Monitor Risk
- Strive for Clarity in Your Privacy Policies
- Designate a Data Protection Officer (DPO)
Apple’s AI plan: a thousand small conveniences
Apple's newest update will be coming with a number of machine learning functionalities. Here's a recap of some of the features that will be leveraging AI:
- Facial recognition HomeKit: smart cameras will use photos you've tagged on your phone to identify who's at your door.
- Native sleep tracking for the Apple Watch: uses machine learning to classify your movements and detect when you're sleeping.
- Handwashing: when the motion of handwashing is detected, a countdown timer begins to ensure you're washing for as long as needed.
- Sound alerts: your iPhone will listen for things like doorbells, sirens, dogs barking or babies crying.
Read the full list of updates on The Verge.
Meet Dr. Ann Cavoukian, a privacy expert with some invaluable advice for Canada’s small and medium-sized businesses
When was the last time you thought about customer/client privacy? Microsoft's new business channel is offering up tons of videos to help organizations educate themselves on trending topics. In the recent Modern Workplace On Demand video, Dr. Ann Cavoukian shares why "privacy is good for business" and the importance of addressing privacy proactively from the beginning of operations.
5 Key Work From Home Insights From The Queen Of Remote
Sara Sutton has been an early leader in the work-from-home movement. Since starting FlexJobs in 2007, she's helped thousands of people find remote work that meets their career and lifestyle goals. Learn her top five tips to be successful while working remotely on Forbes.
