We all love finding the perfect product or service — the one that keeps us coming back again and again, knowing it will be the same as the time before. For example, when you order a no foam, triple latte or double-double from your favourite coffee shop, you know exactly what you’re getting. It’s not going to change, and you won’t be disappointed. If it wasn’t consistent, you’d likely become annoyed and find a different place. The same concept can be applied to eDiscovery operations.